12.1 Introduction and Objectives

The objectives of the Dealing with Difficult Clients Module are:

  • To recognize indicators that you may be dealing with a difficult client / potential client. 
  • To learn key strategies for how to deal with difficult clients.

In spite of good screening procedures—or because of a conscious decision to take on a challenging client—lawyers deal with difficult people. This module provides information to assist lawyers in identifying difficult clients and learning how to deal with them.

While we aim to present a comprehensive module, this module is not exhaustive. 

This module is not a substitute for exercising professional judgment and does not constitute legal advice.

12.2 The Difficult Client  >

Last modified: Tuesday, 28 August 2018, 4:13 PM